Tuesday, July 26, 2016

Twitter needs to do some busting of its own

Melissa McCarthy, Kate McKinnon, Kristin Wiig 
and Leslie Jones played the Ghostbusters in its 2016 rebo
As everyone who has a social media account probably knows by now, and this is probably ancient news by now, Ghostbusters actress Leslie Jones was cyberbullied on Twitter.

The cyberbullying, which is really just another name for harassing and intimidating people on social media, consisted of messages to Jones that were racist and sexist in nature. It was pretty nasty and much of it will leave a person wondering why and how people say such horrible things and at the same time feel justified in doing so.

Jones decided to make some of these posts public, sharing them to her Twitter feed. Her intent was meant to shed light on the sort of harassment that she, women of color and women in general often face when it comes to social media.

In some ways she was successful. A dialogue started and one of the people accused of instigating and encouraging the whole thing, alt-right blogger Milo Yiannopoulos, got a lifetime ban from Twitter.

But, of course, sharing those posts publicly also brought even more harassment. For many Internet trolls, getting a response from a celebrity is the pinnacle of trolling. Having the celebrity share the post publicly is like an actor or director winning an Oscar.

Sure, when I brought up that Jones responding to and sharing these posts started a piranha-like feeding frenzy, I was criticized by angry supporters. Since nuance is not a thing on the Internet, I was not saying that she should ignore them. I wasn't even saying she shouldn't share the sort of harassment sh was getting. What I didn't agree with was the fact that she actually chose to interact with them, directly responding to them on her Twitter feed. 

By choosing to respond to them, either with her own insults or castigations, Jones essentially dived into a swimming pool full of glue. By doing that, she only made things stickier the further she waded in and allowed the people harassing her to redefine it as a “free speech” issue. Now, the hashtag #freemilo has become a thing, turning a guy that most people never heard of into an Internet celebrity and the face of the “fight politically-correct censorship” movement.

Part of the reason trolls do what they do is because they are anonymous. They can say anything they want, short of threats to the President or terrorist attacks, without repercussions. From this veil of anonymity, they can indulge their frustrations and prejudices, unleashing them in an onslaught of bile without fear of having to own up to them. Twitter is exceptionally bad for this, while Facebook is less so since it requires people to use actual names … not that there's ways around that too.

I'm usually pretty entertained by insults directed toward me. As a columnist, it makes me feel like I've made an impression. But at the same time, I'm white and male, which means I'm not the usual target demographic for trolls. As we learned with the whole Gamergate fiasco, women get the worst of it from trolls. It goes both ways, since Yiannopoulos supporter Kassy Dillon appears to be getting online harassment as well, as she has shared ones saying she should be killed or kill herself.

Gamergate was the name for an online war that started in 2014. As many people outside the gaming and Internet world were left scratching their heads about why it was a big deal, an online campaign was launched that targeted several women in the video game industry. 

The ignition point was a blog post by a former boyfriend of game developer Zoe Quinn accusing her of entering a relationship with a journalist in exchange for positive coverage.  Those who supported the ex-boyfriend organized themselves under the Twitter hashtag #Gamergate and began harassment campaigns not only against Quinn, but also prominent women developers and bloggers. The attacks were coordinated through forums and included doxing (researching and broadcasting personally identifiable information about an person). threats of rape and death threats.

Gamergate highlighted why often times, trolling is not something that can be ignored. It was a situation that not only saw women targeted with online harassment, but also threats that impacted their real lives. Many of the women involved had their physical addresses released as well as their phone numbers. It essentially crossed the line into stalking and for many of them, it was even worse because there was no way to tell if someone was actually out there, waiting to harm them or not. They couldn't be sure if the ghosts were figments of their imagination or if they were actually out there, hiding in the shadows, waiting to harm them.

So, that's why it's wrong to dismiss online harassment as something that can “just be ignored.” Particularly when it comes to women, who are disproportionately the targets.
The question is “what can be done about it?” That is what really seems to elude people right now.

The thing is, if nothing is done, Twitter will pay the price. It's still the go-to as far live feed for mainstream and online media, the coverage of the Democratic and Republican convention is an example of that. But how much longer before an alternative steps up and offers something Twitter doesn't: a willingness to crackdown on trolls. They say people vote with their feet and the principle holds true on the Internet, except that people vote with their clicks.

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